Reporting to the Associate Director of IT Support Services, the Clinical IT Support Specialist will be responsible for providing support and maintenance to our client workstation environment in our clinical locations. This includes but is not limited to building, creating and deploying our standard and secure images to be utilized across campus, maintaining our Systems Center Communication Manager (SCCM) environment and researching better ways to secure our client workstations. Working in conjunction with our other technology groups, they will proactively ensure that the operating system is securely maintained through the distribution of updates and packages. This will include migrating machines that contain sensitive data on encrypted and secure images. Along with supporting the server application environment, the Technical Support Specialist would be responsible for hands-on troubleshooting of hardware and software components required to support the academic programs, research and administrative needs of the University and to maintain our strategic commitment to infuse technology, wherever appropriate, into the teaching, learning and administrative processes at Montclair State University. In addition, the Clinical IT Support Specialist will be responsible for managing the video repository solution for managing clinical videos.
The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.