Reporting to the Associate Director, the Student Services Specialist (SSS) is a member of the Red Hawk Central (RHC) staff who provides comprehensive student services support to students, parents, guests and the University community on a daily basis. The Student Service Specialists primary duties will be focused on serving in a daily 1-Stop counter staffing rotation; providing hands-on support for main lobby and self-help station needs; meeting one-on-one with students to address inquiries that require further exploration and/or discern matters that require escalation to partner offices; supporting all enrollment management/retention initiatives as assigned; assisting with RHC Call Center activities; and supporting the growth and development of RHC student workers. The Student Service Specialist is an integral, public facing representative of customer service and University policy and procedure. He/she will use their knowledge of University policy, procedures and resources in the areas of registrar, student accounts and financial aid to support the strategic goals and objectives of RHC, meet and exceed service needs of all students in RHC.
The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.