Montclair State University

  • Student Accounts Administrator

    Job Locations US-NJ-Montclair
    Posted Date 5 months ago(5/22/2018 1:55 PM)
    # of Openings
    Finance and Treasury
  • Overview

    The Professional Services Specialist (PSS) 4 is responsible for performing basic professional functions using established University policies, procedures, precedents, and guidelines. PSS 4 interacts with traditional students, parents and the University community on a daily basis. Maintains current knowledge of procedures within the student service areas and the ability to comprehend established department / university routines and apply them to specific cases in accordance with recognized policy, federal and state regulations. This person must be able to communicate financial and health insurance information in a professional and courteous manner, and to help students and parents to understand their financial accountability to the University.


    • Responsible for performing a variety of financial and customer service tasks specific to student accounts, assist with cashiering and handling payments, analyzing student accounts, presenting at new student orientation.
    • Will be the TouchNet liaison, and oversee third party student payment plans to ensure contract amounts are accurate and ensure payments are made by the established deadline.
    • Partners with Residential Education and Undergraduate Admission staff to ensure enrollment deposits are accurately posted and reconciled.
    • Reviews and interprets applicable principles, federal, and/or state laws and regulations in the course of official duties.
    • Consults with the supervisor regarding issues and concerns in the course of duties.
    • Reviews, evaluates and processes health insurance waivers and appeals.
    • Monitors and may assign the work of clericals, part-time, and/or student workers as required.
    • Ability to verify verbally and written account summary information, financial aid awards, and other charges associated with the student bills in a professional manner to communicate effectively and courteously with the public.
    • Compiles and analyzes statistical, financial and other data as it relates to student billing.
    • Gathers and prepares clear, accurate materials for publication and other requisite reports.
    • Assists in the development and implementation of appropriate training programs for students, staff and others.
    • Attends and participates in meetings and events related to assigned responsibilities.
    • Represents the college at conferences, meetings, and seminars.
    • Prepares correspondences which may be reviewed by a supervisory official in accordance with established procedures of departmental correspondence.
    • Provides students with exceptional customer service at counter, via telephone and email.
    • Accurately maintains late fees, holds and administers other minor maintenance to a student’s account.
    • Represents the department attending special functions where office representation is required, this may include late night(s) and/or weekend hours.
    • Responsible for working late night(s) during extended hours.
    • Assist all members of the OSA office as needed with various tasks associated with Accounts Receivable functionality.
    • Performs other duties as assigned.
    • Management retains the right to add or change job duties at any time.



    • Graduation from an accredited college with a Bachelor's degree.
    • One (1) year of professional experience in different aspects of administration and business practices; including design and implementation of policy and procedures, vendor service contracts and improving and updating management practices.

    NOTE: Applicants who do not possess the required education may substitute experience on a year for year basis.



    • A minimum of one (1) year related experience working in a Student Accounts setting.
    • Experience and knowledge of Banner and TouchNet.
    • Experience cashiering, reconciliation, accounting and cash management experience.
    • Knowledge of semester billing, processing loan checks, applying outside scholarships and student waivers in the Banner Accounts Receivable system.
    • Cross-trained to answer questions concerning financial aid, registration, advising and admissions.
    • Strong listening, problem analysis and solving skills.
    • Organizational skills with an attention to detail.
    • Has stress tolerance and resilience when responding to challenging customers.
    • Adaptability to work alone or within a team.
    • Ability to comprehend, analyze, interpret, and apply established law, regulations, procedures, precedents, and guidelines.
    • Ability to keep confidentiality of student/parent financial and personal information.
    • Ability to work in a fast paced/demanding environment.



    Range P18: $45,053.25-$63,537.63


    *NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to no more than $51,214.71.


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