The Student Support Services Case Manager will facilitate student access to, and maximize utilization of, University and/or community resources and services from matriculation through graduation. This position reports to the Associate Dean of Students/Deputy Title IX Coordinator and is critical to the efforts of the Dean of Students office to address the expanding needs of students in support of personal and academic success. It is expected this position will effectively collaborate and consult with students, faculty, staff, and families.
The Student Support Services Case Manager is charged with coordinating a collaborative, comprehensive, and customer service focused approach to implement a plan of care for students in need. The Support Specialist will assess issues, evaluate options for care, collaborate with campus partners, facilitate access to resources, and advocate when necessary to help students overcome obstacles. This individual will also manage and implement community-wide programs and services.