The Program Associate is responsible for providing high-level administrative support and program coordination for University College.
• Prepare requisitions and general facilities work-orders and assist the Dean, Associate Dean, and Assistant Dean with large projects and moves.
• Respond to correspondence; manage forms, reports, and documents.
• Generate reports, monitor deadlines, and update information in related databases.
• Provide other administrative support to the Dean, Associate Dean, Assistant Dean, and all other University College Staff.
• Serve as the initial point of contact for students and others entering and contacting the University College for assistance and advising.
• Respond to questions from internal and external constituencies about University College services and activities.
• Manage the check-in process for all visitors to University College, document requests, triage questions, and direct visitors to appropriate staff.
• Supervise and coordinate the work of all assigned student workers.
• Schedule appointments, answer the phone, make copies, and provide information related to University College, and related programs and initiatives.
• Manage the operation and care of office machines and equipment.
• Assist with the maintenance of social media accounts.
• Support major events and programs throughout the year.
• Respond in a timely way to emails and calls regarding University College.
• Learn about and establish relationships with the various offices on campus responsible for facilities.
• Determine the most appropriate and efficient way to respond to requests for assistance (e.g., contacting another office on campus or addressing the issue within University College) and direct or assist those requesting assistance accordingly.
• Maintain records and files.
• Performs other duties as assigned.
• Management retains the right to add or change job duties at any time.
• Degree from an accredited college or university in education, human services, or a related field.
• Personable, with strong verbal and written communication skills.
• Exceptional organizational, analytical and teamwork skills.
• Demonstrated understanding of excellent customer service.
• Proficiency in Microsoft Office applications and comfort in working with social media.
• Reliable, responsible, confident and welcoming of the opportunity to make suggestions, contribute ideas and get involved in the programs and services offered by University Colle
• Learn to use various types of electronic information systems.
• Maintain confidentiality of records and other sensitive information.
• Experience in a higher educational setting (career services or advising experience a plus).