Montclair State University

  • Community Director

    Job Locations US-NJ-Montclair
    Posted Date 3 months ago(11/15/2018 10:46 AM)
    # of Openings
    Student Development and Campus Life
  • Overview

    Under the supervision of the Assistant Director of Residence Life, the Community Director is responsible for the management of housing communities ranging in size from 300-1000 residential students, and the supervision of 6-26 Resident Assistants, and a staff of 4-60 Service Assistants and may also supervise a graduate level Assistant Community Director, a Resident Assistant Coordinator and a Service Assistant Coordinator. General responsibilities include: student staff development, community development, student conduct, implementation of the residential curriculum, occupancy management, routine administration, program management, support of learning communities and professional development. The Community Director orchestrates activities that integrate the academic and social life of students. This is a live-in position that requires on-call duty responses during the evenings and weekends.


    1. Works with the Assistant Director for Residence Life to develop pre-semester and in-service student staff training programs or events, and workshops for a variety of staff lines.
    2. Supervises and evaluates Resident Assistants, Service Assistants, Resident Assistant Coordinator, Service Assistant Coordinator, and Assistant Community Director (if applicable).
    3. Implements and maintains the reception desk and community office operations. This responsibility may be shared with an Assistant Community Director (ACD) depending on the community.
    4. Selects and trains staff to work with any conferences or student groups housed in residence as designated by the Associate Director for Residence Life during summer or winter sessions.


    1. Develops and implements a residential curriculum for the community in accordance with the Office of Residence Life's vision, mission, and goals, which can be accomplished by assisting in the creation of lesson plans and curriculum assessment. Assists with writing lesson plans for the curriculum and with curriculum assessment.
    2. Provides counseling, advisement, information, and referral services for residents as needed.
    3. Works with Resident Assistants in the development of student relationships and programs that promote community within residential facilities.
    4. Promotes programs and activities that contribute to the academic and personal development of residents, and that creates a positive atmosphere for residents and guests.
    5. Administers an effective student conduct program with an emphasis on education, ethical development, and community responsibility in conjunction with the Director of Student Conduct and the Associate Director of Residence Life.
    6. Responsible for entering data into designated conduct software and/or databases.
    7. Interprets, communicates, and enforces university policies, rules, and regulations.
    8. Refers serious conduct cases to the Office of Residence Life management team, Care Team, the Dean of Students' Office, and/or the Title IX Officer depending on the type, scope, and severity of the misconduct.
    9. Works closely with the Assistant Director of Residence Life to help create and maintain strong and responsive residence hall government(s).
    10. Implements community development initiatives in cooperation with University College and other retention initiatives, Learning Communities as orchestrated by the Associate Director for Residence Life.
    11. Promotes programs conducive to faculty interaction with residential students.
    12. Advises Hall Council and encourages resident involvement in governance and event planning for the community.


    1. Administers residential facility(s) housing 300-1100 students.
    2. Opens and closes buildings (at the beginning and end of each semester as well as during break and intersession periods) in a well-coordinated fashion and staffs these periods effectively. Preparations include: advertisement postings/notices; necessary forms and data; room, common area, and reception desk inventories; floor meetings, and coordination of staff schedules.
    3. Utilizes Mercury software, does the check-in and check-out of residents, and supports the Associate Director and Assistant Director in maintaining room occupancy, processing room changes, and accurately reporting no-shows and vacancies.
    4. Prepares annual reports that focus on special developments, routine events, staff and resident needs, and areas in need of attention. Reports are completed in cooperation with student staff input.
    5. Provides staff coverage and maintains building security during all times that the facilities are occupied.
    6. Reviews staffing, position descriptions and procedures, and makes recommendations for improvements.
    7. Responsible for crisis intervention, coordination of resources, follow-up and written reports are the responsibility of the Community Director in charge of the area in conjunction with the ranking staff member responding to an incident. Emergencies of a particularly serious nature such as sexual assault, suicide or attempt, physical assault or emotional crises are to be reported immediately to the Executive Director of Residence Life.
    8. Community Directors work closely with Environmental Health and Safety Staff to maintain programmatic and facility-related safety standards.
    9. Promotes fire safety through programs, inspections, and scheduled fire drills.
    10. Promotes a positive working relationship with maintenance, custodial, and physical plant workers assigned to the hall/apartment area.
    11. Works closely with the Assistant Director of Facilities on routine facilities' needs, special projects or problems.
    12. Supervises Resident Assistants in room inventories and appropriate check-in/out procedures each time the occupancy changes within a student room.
    13. Maintains communication with the Housing Services team concerning room occupancies and changes.
    14. Conducts monthly inventories of all common area furnishings in their assigned building(s), reports, and bills for damaged or missing furnishings in accordance with established procedure.
    15. Coordinates consistent security measures in each building. These measures consist of the utilization of the entrance area card key systems and hardware, the facilitation of guest sign-in procedures, and the implementation of an educationally grounded crime prevention program.
    16. Responds to maintenance and repair emergencies, and contacts appropriate staff for resolution.
    17. Implements conference procedures as outlined by the Associate Director and the Housing Services Coordinator.
    18. Assists in the development of manuals, educational materials, training programs, and procedures for the residence hall staff.
    19. Manages the payroll process for student staff by maintaining accurate records of student employment and hours worked in Workday.
    20. Attends Residence Life staff meetings, Student Development and Campus Life Division meetings, and other meetings as assigned.
    21. Meets regularly with the Assistant Director of Residence Life.


    1. Maintain current working knowledge in the field of student personnel and/or higher education administration. It is the expectation of the Office of Residence Life that the Community Director will grow professionally and develop contacts beyond the residential program at Montclair State University. Suggested participatory involvements include:

    a) Campus-wide committees
    b) Search committees in other departments
    c) Presentation of programs at regional or larger conferences related to residence life and/or student development
    d) Cooperative programming with other departments

    2. Serve on departmental committees, including but not limited to, training, selection, Residence Hall Association, National Residence Hall Honorary, and assessment, as assigned.
    3. Works with other campus professionals on matters concerning student development.
    4. Demonstrates initiative, dependability, and a positive attitude.
    5. Involvement/exposure to other Student Development and Campus Life programs on campus are strongly encouraged.


    E. PRIVATIZED HOUSING COLLABORATION (The Heights Community Directors)
    1. Maintain contact and collaborate with the Capstone On-Campus Management Director of Facilities and Administration, the Assistant Director of Facilities, and the Assistant Director of Operations regarding facilities related matters, such as damage billing, vandalism, maintenance concerns, service requests, etc.
    2. Plan and review emergency plan/management with Capstone On-Campus Management team.
    3. Attend regularly scheduled meetings with Capstone staff.


    1. Assists with undergraduate student staff, graduate student staff, summer interns and other professional searches within the Office of Residence Life.
    2. Covers for other Community Directors when needed and appropriate, i.e. emergencies, building functions, etc.
    3. Assists the Executive Director, Associate Directors, and/or Assistant Directors in the performance of central office duties and procedures as assigned during winter break and summer sessions.
    4. Participates in a rotating on-call duty schedule and responds to emergency calls on a 24-hour basis.
    5. Provides additional coverage responsibilities for busy weekends, semester openings and closing, open houses, accepted students’ days, homecoming, Red Hawk Frenzy, Hall Council meetings and other programs/events as required.
    6. Performs additional duties and responsibilities as assigned.


    The above statements reflect the general details considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
    Performs other duties as assigned.


    Management retains the right to add or change job duties at any time.


    • Graduation from an accredited college with a Bachelor’s degree supplemented with a Master’s degree in a related field.
    • One year of professional experience in higher education or in a related field to the position.
    • Previous supervisory experience and experience managing student conduct issues and a demonstrated understanding of issues facing college students
    • A valid driver’s license.
    • This is a 12-month, live-in position.


    • Master’s Degree in Student Personnel, Student Affairs or Higher Education Administration, or related field.
    • One year of professional residence hall experience.
    • Experience developing residence hall communities, providing education and personal support for students through programming, responding to student concerns and behaviors, advising hall councils, facility and administrative management, and participation in department initiatives


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